Frequently asked questions

All guests must be 18 years or older. Valid photo identification is required at check-in. The evening entertainment lounge additionally requires ID verification at entry regardless of apparent age.

No. Northglass does not process reservations or payments online. Contact guest services by email or phone with your preferred dates and suite category. Our team will confirm availability and arrange your stay directly.

Absolutely not. The Lower Lounge is entirely optional and physically separated from suites, dining, and wellness areas. You can enjoy a complete stay at Northglass without entering or passing through any gaming space.

Quiet hours are observed from 22:00 to 07:00 daily. During this period, corridor activity is minimised and staff use discretion with in-room service. The evening lounge operates on its own schedule and does not affect guest floor acoustics due to dedicated sound isolation.

Yes. The Glass Table publishes allergen information for every dish and maintains separate preparation areas for severe restrictions. Communicate your requirements when arranging dining reservations so the kitchen can prepare accordingly.

Contact guest services with your preferred date, treatment type, and time window. During peak season, we recommend booking thermal circuit access and treatments at least 48 hours in advance.

Cancellation terms depend on the rate and season confirmed at booking. Standard reservations may be cancelled without charge up to 72 hours before arrival. Specific terms are provided in writing when your reservation is confirmed.

Guests may request voluntary self-exclusion from the Lower Lounge for a chosen period — from 24 hours to permanent. Exclusion is enforced property-wide and cannot be reversed early without a cooling-off period. Contact guest services or visit our Responsible Play page for details.

Northglass offers valet and self-parking for registered guests. Electric vehicle charging stations are available on the second parking level. Parking rates are communicated at check-in.

Service animals are welcome throughout the property. A limited number of pet-friendly suites are available by advance request. Additional cleaning fees apply. Contact guest services before booking to confirm availability.