Privacy Policy
How Northglass handles your personal information.
Introduction
Northglass ("we," "our," or "us") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information we collect
We may collect the following categories of information:
- Contact information: Name, email address, phone number, and mailing address provided when you inquire about or confirm a stay.
- Identification: Government-issued photo ID verified at check-in and when accessing age-restricted areas, as required by law.
- Stay preferences: Room category, dietary requirements, accessibility needs, and wellness appointment details.
- Payment information: Processed through secure third-party payment providers; we do not store full credit card numbers on our servers.
- Website usage: Basic server logs including IP address, browser type, pages visited, and referring URL. This site does not use third-party analytics or advertising trackers.
How we use your information
We use collected information to:
- Process reservations and provide hospitality services
- Verify age and identity for regulatory compliance
- Communicate about your stay, including pre-arrival and post-departure correspondence
- Enforce self-exclusion and responsible-play programmes
- Respond to inquiries submitted through guest services
- Improve our services and maintain property security
Information sharing
We do not sell personal information. We may share data with:
- Service providers who assist with payment processing, IT infrastructure, and housekeeping
- Regulatory authorities when required by gaming or hospitality law
- Law enforcement when legally compelled or to protect guest safety
All third-party processors are bound by confidentiality agreements and may use data only for the services they provide to us.
Data retention
Guest records are retained for the period required by applicable hospitality and gaming regulations, typically seven years from the date of last activity. Website server logs are retained for 90 days unless needed for security investigations.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion, subject to legal retention requirements
- Opt out of marketing communications
To exercise these rights, contact guest services with the subject line "Privacy Request."
Cookies and tracking
This website does not set advertising cookies or use third-party tracking scripts. Essential session data may be stored locally by your browser when interacting with navigation features. No contact form data is stored on our servers — submissions open your email client directly.
Security
We implement administrative, technical, and physical safeguards to protect personal information, including encrypted transmission, access controls, and staff training on data handling procedures.
Children
Northglass is an adult-focused property. We do not knowingly collect information from individuals under 18 years of age. If we become aware that a minor has provided personal data, we will delete it promptly.
Changes to this policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact
For privacy-related inquiries, contact guest services via Email guest services with the subject line "Privacy Request," or call +1 (702) 555-0844.